Last week, VA became aware that Federal Express (FEDEX) deployed a software change in July and August 2024, that impacted the delivery of refrigerated medications that are delivered in coolers to veteran’s homes. FEDEX deployed the software change without notification, input, design, or testing by VA. The intent of the software was to identify at-risk containers and route them back to VA Medical Centers. However, the newly deployed software had a bug that erroneously caused packages not truly at risk to be sent back to VA facilities.
This may have caused a delay in medication delivery to veterans. Patients impacted by this will be contacted by VA and medication needs will be addressed. VA leadership will be holding regular meetings until the issue has been resolved and will hold FEDEX responsible for costs associated with their programming error. Patients may contact their local VA medical facility for timely resolution if they believe they have been impacted.
For VA health care policy concerns or questions, feel free to contact your VFW Health Care team at vfw@vfw.orgor Katherine Cassell, Assistant Director of Veterans Health Policy at kcassell@vfw.org.
Gregg Orto
Deputy Director
National Veterans Service
VFW Washington DC Office
200 Maryland Ave NE
Washington DC 20002
Office: 202.608.8375
Cell: 202.815.1346
VA Accreditation # 30214
"The willingness of America’s veterans to sacrifice for our country has earned them our lasting gratitude.” — Jeff Miller
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Free Pool Fridays
Memorial Brick purchase for VFW Post 8738 Memorial WalkPlease click the link below for online order placementSteak Night20 June 2025 5:30-7:30p$20/person(8 oz ribeye, baked potato, side salad & dessert)VFWSC State ConventionDoubleTree by Hilton2100 Bush River RoadColumbia, SC 2921020-22 June 2025(To Register, please go to the vfwsc.org website)VFW POST 8738 GALA28 June 2025 5-10pTickets can be bought at the CanteenUPCOMING EVENTSFish Fry04 July 2025 5-7p12 July 2025Back to School Bash11a-1pFree Backpacks and Supplies for the kidsSteak Night18 July 2025 5:30-7:30p$20/person(8 oz ribeye, baked potato, side salad & dessert)
Meat Loaf Dinner26 July 2025 5-7pVFW National ConventionColumbus, OH09-14 August 2025
